If your plans change and you are offered a placement year during the 2026/27 academic year in a location that is not commutable from your booked Now Student Living accommodation, you may cancel your booking without penalty.

This policy applies only where the placement location is in a different city, as defined below.

Definition of ‘different city’

For the purposes of this policy, a placement will be considered to be in a different city where the placement location is not reasonably commutable within one (1) hour each way via public transport from the booked accommodation.

If the placement location can be reached within one hour by public transport, you will be expected to proceed with your booking and this policy will not apply.

How to apply

To qualify for a free cancellation, you must provide written evidence of your placement within 72 hours of receiving official confirmation from your university.

All documentation must be emailed to the contact email address for the residence you have booked, which can be found in your booking confirmation email. Documentation must be received by us within 72 hours of the date shown on the official correspondence confirming your placement.

You must inform Now Student Living and send all required evidence before your 26/27 academic year contract start date.

Evidence required

To be released from your agreement under this policy, you must supply:

  • Written confirmation from your university or college verifying:
    • That the placement forms part of an approved placement year,
    • The location of the placement,
    • The dates the placement will take place.

Only verified university-approved placements will be accepted under this policy. Placements that are self-sourced, informal, employer-only, or not formally confirmed by the university will not qualify.

Verification and discretion

All documentation provided will be reviewed and verified by Now Student Living. We reserve the right to:

  • Request additional information or clarification where required;
  • Assess whether the placement meets the eligibility criteria of this policy, including commute time and location.

Approval of a cancellation under this policy is at the reasonable discretion of Now Student Living.

What happens next

Once the documentation has been received, verified, and approved, your tenancy agreement will be cancelled and any deposit or advance rent paid will be refunded in full.

False or misleading information

If any information or documentation provided is found to be false, misleading, incomplete, or inaccurate, Now Student Living reserves the right to:

  • Decline or reverse the cancellation;
  • Reinstate the tenancy agreement; and/or
  • Recover any costs, rent, or losses incurred as a result.

Important notes

  • This policy applies only to placement years taking place during the 2026/27 academic year.
  • If your placement is located within a commutable distance as defined above, you will be expected to continue with your booking.