We know you’ve probably got a bunch of questions about living with us, so we’ve put together a list of FAQs to help you out. Whether you’re wondering about how to book or what it’s really like to live with us, we’ve got you covered.
You can find a copy of our booking terms and conditions here.
Simply click the book button on the room type you want, you can then follow the instructions on the screen to secure your room. If you have any issues or questions, just reach out to the Residence Team at your chosen location who will be more than happy to assist.
Absolutely! You can choose the floor, flat, and room numbers that you want. The Residence Team can help you figure out which room would be best for you.
Definitely! If you’re interested in living in a cluster flat with your friends, just let us know who you want to live with, and we’ll do our best to make it happen. Be aware, we are more likely to be able to facilitate this early in the year, with many sites selling out the closer we get to September.
We don’t give out names for privacy reasons, but you can get a better idea of who you’ll be living with via our residents groups that are shared prior to check-in or by asking your site team to provide you with information such as gender, year and uni.
About two months before your move-in date (selected when booking), you’ll be able to book a move-in slot that works for you. If you need any support for accessibility or travel reasons, be sure to let us know at this stage. If you need an early check-in, we may be able to help too, just reach out to your Residence Team and they’ll be happy to let you know availability and pricing.
Unlike many other providers, we don’t require a deposit to secure your booking. Instead, we ask for an advance rent payment, which we’ll take off your first rent instalment. It’s like a little gift to yourself when September rolls around!
We work on a 5 day “cooling off” period. This means that should you need to, you can cancel your booking within 5 days of signing your tenancy agreement, as long as you have not yet moved in.
If you need to cancel after the “cooling off” period, we’ll allow it in certain circumstances, like if your UK visa is refused or you don’t make the grades for your chosen university. Just make sure to send us your UCAS notification or visa refusal documentation within 72 hours of receiving it.
You can also transfer your obligations to someone else if you find a replacement tenant who’s eligible to live in the property. We’ll need to run some checks to confirm their eligibility, but once everything’s in order, they’ll take over the tenancy agreement.
To book a viewing, just complete the contact form. We’ll send you a confirmation email once your viewing time is confirmed. Easy peasy!
We have permanent accessible and temporary adaptable access rooms available to suit your needs. For more information about these rooms, please contact the Residence Team directly.
If your student loan payment is late, please get in touch with the Residence Team at your location for advice.
You can pay by logging in to the Concurrent Portal using your reference number and password. Payments can be made via direct debit or bank transfer.
As an international student, you can pay via bank transfer (Transfermate) or credit card (please note this may incur a transaction fee). For more information, refer to your booking documents or contact your Residence Team.
If you’re not completely satisfied with your stay, don’t worry, we’re here to help! We take all complaints seriously and will do our best to fix any issues as soon as possible. Just check out our complaints procedure for your specific location.
As much as we love pets, unfortunately, they’re not allowed in our accommodation unless they are registered service animals – sorry!
Our rooms come totally empty, ready for you to make your own. If you need bedding or kitchen packs, we’ve got you covered! We’ve partnered with unikitout.com to make sure everything you need is delivered straight to your door. Use code NOW10 for 10% off.
If you want to watch TV in your room, you’ll need a TV licence – unless we tell you otherwise. Check out www.tvlicensing.co.uk for the latest costs and details.
You’re welcome to have guests stay in your room, but we ask that you limit it to no more than three consecutive nights.
Your student room and shared areas will be spotlessly clean when you arrive, but after that, it’s up to you! Don’t hesitate to ask our Residence Teams for advice or help if needed.
Need something repaired? You can log any maintenance issues using the Concurrent App and our Residence team will be on hand to respond to requests as soon as possible!
All our student accommodation is smoke-free, so please use designated smoking areas outside the buildings or in the courtyards.
Connecting to the internet is easy – just connect your devices to the wireless network on arrival. You can also use an Ethernet cable, which you can plug into the network wall socket in your room.
In partnership with Endsleigh, we include free contents insurance for every student that opts to live in one of our buildings. Once you’ve registered with My Endsleigh, you can instantly access your cover details and policy documents to check exactly what’s included and have the option to upgrade the level of cover if needed. Their claims team is on hand to advise whenever needed.
Now Student Living complies with the ANUK Code, and are also ARLA Property Mark Members. You can find information on the government guidelines to renting here. Whilst most of the information in the guide is applicable to us; not all of it is. If you have any queries, please speak with your Residence Team. Now Student Living is also regulated by RICS.
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For health and safety reasons, we don’t allow candles, incense burners, deep fat fryers, or any electrical appliances that don’t comply with British standards and statutory regulations. We are also unable to accommodate E-scooters or any other alternatives. Please don’t bring any of these on-site.
We carry out room inspections three times a year and occasionally health and safety checks, but we’ll always give you at least 24 hours’ notice before entering your room.
All studios come with a small fridge with a freezer compartment.
Sorry, but we don’t allow rice cookers or electric pressure cookers – their high voltage can be dangerous.
We don’t offer airport pick-up services, but our locations have great transport links with buses, trains, and taxi services available. If you need help organising your transport then feel free to reach out to the your Residence Team.
We may have Tenancy Takeover options available, but it’s best to contact our Residence Teams for the most up-to-date information.
Yes, your room will be inspected at least three times during your tenancy for maintenance checks. Any maintenance issues, damage, or missing items will be logged and addressed accordingly. After each visit, you will be informed of any issues found, and if there will be any charges for correcting them.
No, you don’t need to vacate your room during the holiday breaks. Your room is yours for the entire duration of your tenancy, and you only need to move out at the end of the agreement.
You can book your room for the entire year (51 weeks) or opt for a shorter tenancy where available and extend it for the summer period. Get in touch with the Residence Team at your chosen location for more information.
We take the protection of our clients’ money seriously, and as such, Now Students are members of The Propertymark Client Money Protection Scheme. You can find out more about the rules of the scheme here.
Now Students are members of the Property Redress Scheme, ensuring that our clients have access to an independent redress system for any complaints or disputes that may arise.
A small double bed, also known as a 3/4 size bed, measures approximately 120cm wide x 190cm long.
Depending on your location, your post may be delivered directly through your door by Royal Mail or collected from on-site post boxes. You can receive larger parcels at reception, but unfortunately we can’t accept liability for any loss or damage.
Most of our buildings don’t have allocated visitor parking, but there are nearby locations for you to park. Contact the Residence Team at your chosen location for more information.
There are on-site laundries with washers and dryers at all our locations. You can pay for these via an app on a pay as you go basis.
